I know I’ve been ranting about writing as a profession recently. Yes, sometimes it does have its low points. But then again, suddenly I feel thankful I’m not working in one of ‘em sweatshops or doing over-overtime in some office building crammed into cubicles along with other corporate drones.
I just checked out one of the blogs that our sister site the Blog Network Watch has recently written on, and it’s all about the call center industry (it’s called You Had Me At Hello blog). What I read made me shudder at the thought of ever returning to the corporate world again. I didn’t exactly work the graveyard shifts back in my day, but you get the drift. It’s the same banana whether you’re assigned a regular day shift or a night one.
Schedule adherence tops the call center priority chart, and in most cases, failure to comply is sanctioned beyond expectations. And by that, I do mean TERMINATION. Whether you’re a student who came from school or someone who lives in Timbuktu and got stuck in traffic on the way, you still have to find ways in order to get to your shift on time. Explanation? The number of people scheduled each hour is expected to receive a certain number of contacts per hour. So, if an agent is absent or late, this means that the calls is to be spread out in the entire floor. In reality, call allotments may be given a variance as part of contingency planning just in case some people are late or absent. However, even so, sometimes its hard for call centers to meet client expectations if people don’t strictly comply with their schedules, that usually they would ask people to do mandatory overtime.
Think that’s bad? There’s more.
If you’re sick, try to still go to work as much as you can. Unless you can get a medical leave approved. Try not to be absent, especially if your reason will be dysmenorrhea, LBM or anything less serious than that. Come on, I have an agent with gout and back pains because of gall stones who still go to work and I don’t even force him to. So if you’re going to tell your team leader that you have a headache, just take some mefanamic and go.
Oh, I remember I was late for work probably 95% of the time. And I probably invented never-before-known sicknesses just as an excuse to stay home.
I know it’s a decent way to earn a living, and I shouldn’t be one to discriminate based on career options/choices/paths. But I’m of the opinion that some companies are just out to make robots out of human beings. And I would rather not be one of those plugged into the Matrix, so to speak.
I would rather have control over my day and how I spend my time. I would rather have my creative mind roam about and work on producing output when I’m productive.
Feel free to disagree. But if you think I’m making sense, come on. Say it with me.
I. Am. Not. A. Drone.